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Privacy & Cookies Policy

 

Updated: 16 June 2025

Poppy’s Picnic is the trading name of Four Legs Are Better Than Two Ltd. We are committed to protecting your personal data and respecting your privacy. This policy explains what we collect, how we use it, and how we keep it safe, in line with the UK General Data Protection Regulation (UK GDPR).

Contact Details

Post: Coach House, Sandridge Park, Sandridge Common, MELKSHAM, Wiltshire, SN12 7QU, GB

Email: paws@poppyspicnic.co.uk

What We Collect

We may collect personal data when you use our services, subscribe to our communications, or interact with our website:

  • Names and contact details
  • Email address
  • Delivery address
  • Mobile phone number (for SMS opt-in)
  • Preferences or interests
  • Purchase history
  • Website and app usage (cookies, user journeys, IP addresses)
  • Marketing preferences and consent records
  • Call recordings
  • Complaints and correspondence

We do not store credit or debit card details. Payments are processed securely by Stripe and PayPal.

How We Use Your Information

We use personal information to:

  • Process and deliver orders
  • Contact you if there is an issue
  • Respond to queries or complaints
  • Send marketing emails or SMS (if opted in)
  • Provide service updates
  • Comply with legal obligations

Marketing and SMS Consent

You can unsubscribe from emails via the link in any message or by emailing paws@poppyspicnic.co.uk.

You can opt out of SMS by replying STOP or by contacting us via email.

We store SMS opt-in details and engagement history. SMS data is only shared with GDPR-compliant message delivery providers.

Your Rights

  • Right to view your data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion
  • Right to restrict or object to processing
  • Right to withdraw marketing consent
  • Right to data portability

To exercise these rights, contact paws@poppyspicnic.co.uk. You can also complain to the Information Commissioner’s Office via ico.org.uk.

Lawful Bases

We rely on the following lawful bases:

  • Consent – where you’ve actively agreed
  • Contract – where data is necessary to perform a contract
  • Legal obligation – where we must comply with the law

How Long We Keep Your Data

We keep data for up to three years unless you place another order or request earlier deletion. In some cases, we retain minimal records to honour previous deletion requests.

How We Protect Your Data

We use encrypted transfers, secure storage systems, and limit access to authorised staff only.

Third-Party Services

We never sell your data. We share it only when necessary with trusted partners:

  • Stripe – payment processing
  • PayPal – payment processing
  • Shopify – ecommerce and order fulfilment
  • DPD – delivery service
  • Mailchimp – email marketing
  • Intercom – customer support
  • Awtomic - Subscription management for products
  • Smile.io - Loyalty and rewards programme
  • ReferalCandy - Referral marketing management

  • ShipStation - Shipping management and order fulfilment

International Data Transfers

Some data may be processed outside the UK or EEA. We ensure appropriate safeguards (such as adequacy decisions or data protection agreements) are in place.

Cookies

Cookies are small text files stored on your device. They help us understand how our site is used, improve your experience, and deliver relevant marketing.

  • Strictly Necessary – essential for functions like checkout
  • Performance – help analyse usage
  • Functionality – remember your settings
  • Targeting – used for marketing

You can accept or decline cookies upon visiting our site, or change settings in your browser. Disabling cookies may affect functionality.

Links to Other Websites

Our site may link to other websites. We are not responsible for their content or privacy practices. Please check their privacy policies.

Complaints

If you’re unhappy with how we’ve used your data, contact us first. If unresolved, complain to the ICO:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Privacy & Cookies Policy

Privacy and Cookies Policy



Poppy’s Picnic is the trading name of Four Legs Are Better Than Two Ltd.



We are committed to protecting your personal data and respecting your privacy. This policy explains what we collect, how we use it, and how we keep it safe, in line with the UK General Data Protection Regulation (UK GDPR).



1. What We Collect



When you interact with our website, subscribe to emails, or place an order, we may collect:




  • Name

  • Email address

  • Delivery address

  • Approximate location

  • Preferences or interests

  • Purchase history



We do not store credit or debit card details. Payments are securely processed by our credit card payment processors and PayPal.



2. How We Use Your Information



We use your personal data to:




  • Process and deliver your orders

  • Contact you if there is an issue

  • Respond to queries or complaints

  • Send marketing emails (if you are a customer or have opted in)



You can unsubscribe at any time using the link in our emails or by emailing paws@poppyspicnic.co.uk.



We keep your data for up to three years unless you place another order or request deletion.



In certain cases where personal data is erased, we may retain minimal information to ensure those requests are honoured and not accidentally overridden by new activity.



3. Your Rights



You have the right to:




  • View your personal data

  • Request corrections

  • Ask us to delete your data

  • Withdraw marketing consent

  • Object to certain types of data use



To exercise your rights, email paws@poppyspicnic.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.



4. Data Security



We use secure systems to protect your data, including encrypted transfers, secure storage, and limited access for authorised staff.



5. Third-Party Services



We do not sell or trade your data. We only share it with trusted partners when necessary to provide services, such as Stripe and Mailchimp. Some data may be processed outside the UK or EEA. We ensure appropriate safeguards are in place.



6. Cookie Policy



What Are Cookies?



Cookies are small text files stored on your device when you visit a website. They help us understand how people use our site, improve performance, and remember your preferences.



Types of Cookies We Use



Strictly Necessary: Required for essential site functions like basket and checkout.


Performance: Help us understand how the site is used (e.g. Google Analytics).


Functionality: Remember your preferences and settings.


Targeting: Used for marketing and personalisation (e.g. Mailchimp).



Managing Cookies



When you visit our site, you’ll be asked to accept or decline cookies. You can also control cookies in your browser settings. Disabling cookies may affect how the site functions.



7. Links to Other Websites



Our site may include links to other websites. We are not responsible for the content or privacy practices of those sites. Please check their policies if you visit them.



8. Contact Us



If you have questions or requests about your data:



Email: paws@poppyspicnic.co.uk

Post: Poppy’s Picnic, Coach House, Sandridge Park, Melksham SN12 7QU